Tag Archives: smrt

Customer Service

Today, there were 2 contrasting news articles that I came upon. 1) SMRT defends staff’s actions in Lakeside MRT overcrowding incident http://www.straitstimes.com/news/singapore/transport/story/smrt-defends-staffs-actions-during-lakeside-mrt-station-overcrowding- 2) KOI CafĂ© fires employee for insulting customer http://www.straitstimes.com/news/singapore/more-singapore-stories/story/koi-cafe-fires-employee-insulting-customer-over-the-week For the SMRT incident, the elevator was clogged up in … Continue reading

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