Zyrogate Faine

I post anime-related stuff on this blog.

http://zyrogatefaine.wordpress.com/

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The Value of Appreciation

First of all, I would like to establish that Instagram has about 200 million monthly users (March 2014) while WordPress has about 400 million monthly users (2014), which is twice that of Instagram. And I also understand that Instagram revolves around pictures, while WordPress is more text-oriented, thus, these two social media cannot be accurately compared together.

However, I have noticed a trend. It could be just me, or maybe it applies to almost everyone. The trend is: Appreciation is easier to attain on Instagram then on WordPress. Why do I say so? This is because I have observed that posts on Instagram, no matter how insignificant and irrelevant, can get several ‘hearts’, whereas on WordPress, many posts ((mostly anime reviews and stuff)) receive only 1 or 2 likes, sometimes even ignored.

Of course, quality of content is extremely important. But do those pictures on Instagram have any importance or informative content? “Eating at McDonalds now~” well okay? good for you? do you really have to post a picture of smth so common? But in the end, it got like 10+ ‘hearts’. For WordPress, well… I think you understand.

So, what does a ‘star’ or a ‘heart’ represent? It means that someone likes your content and appreciates it. Hence, following that logic, if no one ‘stars’ or ‘hearts’ your posts, it means that your content was not appreciated. This is why Instagram has a rapidly growing user base as compared to the gradual increase WordPress has had over the past 4-5 years. People feel more recognised and appreciated on Instagram, than on WordPress. Thus, a greater number of people prefer to use Instagram instead.

However, I feel that appreciation follows the same concept of “availability and value”. When there is higher availability of something, the value drops because it is so easily obtainable; vice versa. Thus, because ‘hearts’ are so ‘cheap’ on Instagram, or should I say, freely given, that it has become an expectation to receive ‘hearts’ regardless of the quality of content. It has reached a point whereby some people just scroll through their feed and double tap every single post before they even realise what the picture is about. In this case, would you enjoy the ‘hearts’ you attained? I don’t know but I find it unsatisfying.

Therefore, I actually prefer WordPress, where people are less inclined to give ‘stars’. Furthermore, it is actually really good that the ‘star’ button is located below the post, such that people will read the post before reaching the button and clicking it. This will ensure that people like your post for the content and not for nothing. Even though many a times, my posts seem as if they are not recognised, not acknowledged, I believe that it could be because my blog isn’t popular or well-known enough. Hence, we should always use more tags to spread the influence of our blogs and reach out to a larger audience.

All in all, I would love for people to appreciate posts more, but appreciate it for the quality and not for the sake of appreciating.

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Alex From Target

“OMG HE’S SO HAWTT!!” and statements along that line, were what many teenage girls screamed throughout the past week.

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If you don’t know about this incident, basically, there was an employee at Target, named Alex, 16 years old. Due to his attractive physical appearance, many photos have been taken of him. But one day, a teenage girl, part of 5SOS huge fanbase, shared a picture of him and all hell broke loose.

This guy, who originally had only 100+ followers, has 720k followers now and counting. Furthermore, he has been invited to The Ellen Show, and many other famous TV interview shows.

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Of course, there are many critics on how he did nothing and rose to fame so easily without any effort. But take note people, it’s not his fault for possessing the attraction gene. Instead, I believe that it is the teenage community at fault. They are to blame because they were the ones who created the hype and made this guy famous. Without them, none of this would have happened.

Tada~ So if companies don’t begin to target teenage girls, I don’t know whether they are dumb or dumb haha their impact on the world is literally mind-blowing

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Customer Service

Today, there were 2 contrasting news articles that I came upon.

1) SMRT defends staff’s actions in Lakeside MRT overcrowding incident

http://www.straitstimes.com/news/singapore/transport/story/smrt-defends-staffs-actions-during-lakeside-mrt-station-overcrowding-

2) KOI Café fires employee for insulting customer

http://www.straitstimes.com/news/singapore/more-singapore-stories/story/koi-cafe-fires-employee-insulting-customer-over-the-week

For the SMRT incident, the elevator was clogged up in a sense, and people continuously bumped into the person in front of them. Although it was somewhat a minor incident, but it indeed caused a large quantity of people, much discomfort and inconvenience.
lakeside mrt

For the KOI incident, one customer received harsh epithets from an employee. This possibly resulted in an unhappy experience for the customer, and may have hurt her emotionally as well.
koi

However, both companies approached the matter differently. SMRT released a statement, in an attempt to defend their staff’s actions and tries to convince that the staff actually handled the situation well, instead of what people felt was poorly managed. On the other hand, KOI immediately fired the employee for such rude behaviour, met up with the customer to directly apologise, passed a handwritten letter of apology from the employee herself along with a bouquet of flowers, posted a official sincere apology and statement on Facebook, assuring customers that they strive to provide good service experience for all customers, and even welcoming feedback from the public.
koi 2

Of course, both are different situations so it may not be a very effective comparison. However, I believe that no matter what happens, the company should always apologise to its customers if they have experienced a poor quality of service. In certain cases, the company may not have been at fault at all, but by not compromising, it shows how stubborn the company is in not wanting to ‘be the one at fault’. From a pragmatic point of view, it will also negatively affect the company’s image. In the case of KOI, the one at fault was not the company itself, but the employee, because in a moment of stress, she could not control her emotions. Even with pre-employment talks on the rules and regulations, KOI has almost no way of preventing an accidental outburst of rage. However, despite them not being at fault, KOI acknowledges that the employee is part of them, and sincerely apologises to the customer. While all SMRT did was cry “I did nothing wrong!”. These two examples clearly display the difference in treatment of customers, and it is because of this difference in values that will determine the future of the companies.

Why has there been so much criticism towards SMRT nowadays? Because SMRT fold their arms, and reject criticism.

Why, after such a long period of time, do KOI still has a consistent amount of customers? Because KOI open their arms, and welcome feedback.

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YEP 2014

First time going for a party and it was really amazing! So, a little confession: I went home to change and then accidentally fell asleep, waking up at 5.45pm and rushed to school xD Reached at 7pm and by then, most of the performances finished already, so it was quite a pity that I didn’t get to support anyone whom I knew. The games were fun and I think Lawrence and Xiao Xuan are like the perfect emcees for this event haha. Music started and the clubbing began, it was quite tiring tbh jumping non-stop but could feel adrenaline flowing. It was nice when you knew the song and you sang your hearts out along with the lyrics haha. YEP ended off on a bittersweet note. No pictures haha cause it was already dark by the time I reached.

Thank you to all the YEP Committee members! And thank you to all the teachers and staff who had a part in planning and setting up the event. Thank you everyone who went as well, for contributing to the atmosphere :)

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